Texts, AI, State Laws & Robocalls: What’s Changing in Outbound Compliance
For businesses that rely on calls and texts to reach consumers, the rules continue to get more complicated—and the risks increasingly extend beyond the TCPA.
Are texts really “calls” under the TCPA’s Do-Not-Call provisions? What happens when state regulators take a different approach than federal law? How do the rules apply when AI is involved? And what does the FCC’s Robocall Mitigation Database mean for businesses and their calling partners?
On September 22, 2026, I’ll join Tammy Glover Fowler, Legal & Compliance Director at Contact Center Compliance, to talk through these questions and, more importantly, what they mean for businesses that rely on calls, texts, and lead generation.
We’ll cover:
Are texts “calls”? Recent courts have questioned whether text messages qualify as “telephone calls” for certain TCPA Do-Not-Call claims. We’ll talk about what that could mean for both TCPA litigation and business texting programs.
States are increasingly doing their own thing. Federal TCPA compliance is no longer the whole story. States continue to impose their own telemarketing requirements and pursue enforcement, creating a more complicated landscape for businesses operating nationwide.
AI is entering the conversation. As AI becomes part of customer acquisition and outbound communications, we’ll discuss how existing telemarketing rules apply and where businesses should be paying attention.
And, yes, the Robocall Mitigation Database. We’ll cover recent developments and why companies that depend on outbound calling should care about what is happening upstream with their carriers and service providers.
If calls, texts, leads, or third-party marketing are part of how your business reaches customers, we hope you’ll join us.
Date: September 22, 2026
Time: 11:00 a.m. PT / 2:00 p.m. ET
Registration: Click Here